RESPONSIBLE TO: Referrals and Signposting Officer
RESPONSIBLE FOR: Reception
JOB PURPOSE:
To provide a full range of reception duties for the delivery of a range of specialist domestic violence services.
We require an Administrator/Receptionist to support our services. This is a full time (37 hour) post.
Based in central Middlesbrough, we provide specialist services to increase the safety of Survivors of Domestic Abuse and their children. This is a front line post in a crisis intervention service and you will need excellent personal communication skills to support people with a wide range of needs who access the service. We need a compassionate, empathic and highly organised person used to dealing with a range of sensitive issues and confidential information whilst working under pressure. You will have excellent knowledge of a range of IT programmes.
As a women only space, this post is only open to female applicants; The Occupational Requirement (Equality Act 2010, Schedule 9, Part 1) applies to this post.
MAIN DUTIES
- Reception
- To deal with routine correspondence, post, telephone calls, visitors and e-mail enquiries, bringing matters to the attention of other staff as appropriate.
- To maintain administrative systems to support the work of the services operations.
- To prepare and send standard letters, reports and other documents using word processing facilities and undertake photocopying and scanning.
- To greet clients and visitors into the service, set appointments, liaise with other staff and ensure recording is accurate and up to date.
- To work alongside our Administrator and Volunteers within the project to support all aspects of this post.
- To maintain office equipment and supplies at an appropriate level.
- To act as a central point of contact for the Team through effective communication, prioritising issues appropriately and ensuring that urgent matters are brought to the attention of the relevant staff.
- To support all staff within the centre.
- To provide a welcoming environment to service users.
Information and Resources
- To maintain databases relevant to our work including recording service statistics detailing all persons attending the centre.
- To maintain accessible systems for storage and retrieval of information using computer and manual systems.
- To help organise events such as meetings, service user groups, and training sessions by booking suitable venues, making catering arrangements, liaising with attendees etc.
General
- To participate fully as a member of the staff team, attending meetings, sharing information and having an awareness of all aspects of our work.
- To contribute to the development of My Sister’s Place.
- To undertake training in keeping with the nature of the job, including domestic violence and safeguarding training.
- To take responsibility for meeting targets and deadlines according to agreed work plans.
- To carry out all work with reference to My Sister’s Place policies, procedures and values.
- To contribute to the maintenance of a working environment in which diversity is respected and equality of opportunity is promoted.
- To adhere to, and implement Health and Safety policies and procedures
- To undertake other duties by agreement with your line manager, as appropriate.
If you would like to know more about our work see www.mysistersplace.org.uk
Application forms are available from our website https://www.mysistersplace.org.uk/work-for-us/ and can be submitted electronically to recruitment@mysistersplace.co.uk
Contact
Lesley Storey
01642 241864
recruitment@mysistersplace.co.uk
The closing date for this job is 17 September 2021 - 12:00pm.