Healthwatch County Durham Engagement & Signposting Lead | Middlesbrough Voluntary Development Agency

Pioneering Care Partnership (PCP) are recruiting for a Healthwatch County Durham Engagement & Signposting Lead

Job Purpose

To support the residents of County Durham to get the best from local health & social care services.
To ensure that Healthwatch County Durham is effective as an independent champion by understanding the needs, experiences and concerns of people who use health & social care services.
To gather the views and experiences of local people about health & social care services.
To share that information with relevant partners and service providers, and to help to effect positive change.
To promote the work of Healthwatch County Durham with local residents and key stakeholders.

Job Description

To engage with individuals, groups and communities across County Durham, gathering robust information and evidence to be shared with relevant partners and service providers.
To ensure a community orientated and co-production approach is applied to consultation and engagement.
To support individuals to obtain accurate information relating to health & social care services, and to refer to support services where appropriate.
To contribute to effective partnership working with all Healthwatch partners and stakeholders.
To use a range of engagement and consultation techniques, including focus groups, 1-1 sessions, workshops, surveys and questionnaires, drop-in activities and online engagement.
To provide written and verbal feedback to groups and meetings in relation to Healthwatch activities.
To produce professional, accurate and informative reports.
To use online systems for the recording of engagement and signposting information.
To maintain and provide information as required in relation to performance and outcomes monitoring.
To support the volunteer co-ordinator in the recruitment, training and involvement of volunteers as required.
To represent Healthwatch County Durham at partnership events, networks and forums.
To actively participate in promotion opportunities for Healthwatch County Durham, such as public events, on-line marketing and attendance at local activities.

General

To be a positive role model and uphold the core values of PCP and Healthwatch at all times, adhering to Healthwatch England guidance.
To operate within organisational policies and procedures, including confidentiality, safeguarding, information governance and data protection.
To carry out all responsibilities in line with the organisation’s Equality & Diversity Policy.
To actively take responsibility for your own Health & Safety and ensuring procedures are adhered to.
To ensure that all work tasks are completed to the agreed schedules and deadlines.
To undertake any training and development deemed appropriate.
To undertake any additional duties required by your Line Manager or PCP Senior Manager.

To find out more and to apply for this role, please visit: https://www.pcp.uk.net/vacancies

Debbie Bugg
01325 313133
HR@pcp.uk.net

The closing date for this job is 24 October 2022 - 12:00am.