Community Reach Out Worker
This post is funded by the National Lottery Community Fund through the Coronavirus Community Support Fund
Streets Ahead for Information is a local charity, based in Gresham, an area which suffers from high levels of unemployment, poor health and low educational attainment. We provide support in education and employment, prevent crime and antisocial behaviour, highlight environmental issues, develop community activities. Streets Ahead is a charity at the heart of the local community and we work hard to improve the lives of our local residents
The Life and Learning in the Community project offers support, activities and volunteering opportunities for people in Gresham to bring the community together, reduce isolation and improve the local environment. A one stop shop will provide help with employment, crime prevention and environmental protection and access to local service providers. The group serves a diverse community including refugees and asylum seekers and offer specific support for new arrivals to the area.
Community Reach Out Worker
20 hours per week.
Fixed term contract until 31 March 2021
Salary £15.62 per hour
This post is funded by the National Lottery through the Big Lottery Fund
Main focus of this vital role is to liaise with members of the community, partner community organisations and statuary bodies to ensure that we reach every sector of our community and every person in the community who needs our help.
The pandemic we are living through has resulted in many residents and users of our services being afraid to engage in the community. This role will be to help identify the barriers people are facing and to develop and implement practices to successfully overcome these hurdles
Front of house
- Provide a front of house facility for the ‘Streets Ahead for Information’ project
- Greet a diverse range of visitors and deal promptly and courteously with general enquiries about local groups, agencies and activities
- Look after customers to the community shop
- Signpost visitors, make appointments and make enquiries on their behalf to the Council, Benefits Agency, CAB and other organisations as appropriate
- Handle a wide of queries from clients and partner organisations in person, on the telephone and by email
Partnership development work
- Develop new and existing links to different sectors of the community
- Develop new and existing links with partner organisations from both the statutory and voluntary sectors.
- Liaise and develop links with key members of the local community and partner organisations
- Identify opportunities where an event would be appropriate
- Plan all aspects of the event
- Marketing of the event across the community
- Evaluate events
- Develop marketing strategy for the project and implement appropriate activities.
- Support the Ops Manager in carrying out marketing activities for all of Streets Ahead’s activities.
- Assist in the review and evaluation of marketing events
- Update the Streets Ahead social media outlets to promote the project
- Provide admin support for the Board of Trustees, residents and community groups.
- Establish and maintain paper and computer-based records, filing systems and monitoring systems.
- Keep accurate records of project activities – completing project reports as necessary.
- Produce letters, reports, leaflets, budget sheets and other documents as required by project staff, residents and community groups.
- Assist in the development and implementation of project evaluation activities
- Assist in community consultation exercises
Recruitment of Volunteers
- Support the Ops Manager and all the team to recruit and train volunteers to all of the organisations activities.
- Provide support to volunteers who are involved in the project
- Support the ESOL and Life and Learning tutor in recruitment to their programmes and support their learners
- Adhere to all operational procedures
This post will involve some evening and weekend work.
Skills Required - (E= essential, D = desirable)
- Front of house work ideally in a cross-cultural local community (E)
- Recent practical and successful experience of handling clients facing a crisis in a none-judgmental manner (E)
- Dealing with a wide range of enquiries via visits, phone, email (E)
- Recent practical and successful experience of working in a busy office and able to liaise with senior staff in the organisation to report progress and issues (E)
- Recent practical and successful experience of Developing and carrying out project evaluation activities (D)
- Recent practical and successful experience of Developing marketing strategies and organising local community events (E)
- Able to work under pressure to meet deadlines (E)
- Discretion (E)
- Recent practical and successful experience of working with community groups, services, agencies and resources to enable effective signposting (E)
- Able to work closely with the Ops Manager to deliver a quality service(E)
- Multiple links with relevant partner organisations related to recent successful programme delivery’
- Recent practical and successful experience of liaising with and developing links with relevant local partner organisations (E)
- Excellent IT knowledge and experience, particularly of software packages such as Office, internet and email (E)
- Establish and maintain paper and IT based records and filing/monitoring systems (E)
- Help organise local community events and activities with other staff and partner agencies (E)
- Recent practical and successful experience of providing support to other staff when required (E)
- Adhere to operational procedures rules guidelines and policies (E)
- Recent practical and successful experience of attending meetings and/or events to represent the organization (E)
Please ensure your CV or covering letter outline the skills you have which are relevant to this post.
Closing date 8th October 2020
The closing date for this job is 8 October 2020 - 6:30pm.