Responsible to: Mental Health Service Lead
Accountable to: PCP Chief Executive & Board of Trustees
Located: Home Working – Potential outreach across County Durham
Scale/Salary: PCP Band 2 Point 3 £17,975 pro rata
Hours: 15 per week
Contract: Fixed Term until 31 March 2023
Working in partnership with Durham Community Action, Resilient Communities group and Mental Health Strategic Portfolio Board (Durham) these roles will work to maximise opportunities for early intervention, prevention and long term recovery of mental health issues through the Systematic Development of Community Resilience and Local Befriending/Peer Support.
The Right Care Right Place Programme across Durham and Darlington has developed a clear local vision for the future in each area, which had at its core the importance of community based support and local support options, including peer support/befriending.
Alongside this, the County Durham Mental Health Strategic Partnership Board had also established a Resilient Communities workstream to support the sector to initiate and drive change. The County Durham Prevention Steering Group similarly identified community support as an essential component in the infrastructure for long term resilience and wellbeing for the population.
The objective of this work is to support the VCSE’s response to community needs within a changing set of expectations and development of new systems for delivery of community support services, and to support it to become sustainable in the longer term, fully embedded as a core and essential part of our overall mental health and emotional wellbeing pathways.
Job Purpose
The post holder is responsible for providing exceptional levels of administrative support to the internal and external teams including high level of service users. Along with general administrative support, responsibilities also include:
• Communicate effectively and courteously with a range of internal/external stakeholders and team members.
• To assist with the recruitment, training, and co-ordination of volunteers
• To provide support for outreach and engagement work
• Collecting, collating and analysing all monitoring and evaluation data used to monitor the service
• Ensuring systems are accurate and up to date
• Working with the Communications team to produce and deliver marketing and promotion activities
Job Description
Leadership and Staff Management
To take initiative in own area of work and stay on top of changing needs of the service. Understand own limitations and seek help when needed.
To be able to adjust to changing priorities and take direction from multiple colleagues.
To support and mentor volunteers as and when required.
Communication, Representation and Engagement
To work with partners, existing groups and other VCSE organizations to support the service delivery
Develop and maintain excellent working links/partnerships with colleagues, community agencies and all available resources that support the needs of the service.
To assist support the Research Officers work and use creative techniques to gather information necessary to undertake the research project and model testing.
To be an ambassador for PCP and represent the organisation at a number of different meetings, forums and events.
Governance, Legal, Facilities and Risk
To be responsible for data management or research project including inputting information into an appropriate format and creating reports.
To operate within the policies and procedures of PCP, including confidentiality, equality and diversity, information governance and data protection.
To support the organisational approach to Quality and continual improvement through becoming an internal auditor, environmental champion, or health advocate.
Service Delivery & Performance
To support the project lead in the implementation of the research project and any relevant tasks associated with implementing and delivering the wider programme.
To provide administration support to the service in answering emails, telephone calls, managing appointments and letters.
Prepare statistical information when required and assist with the maintaining of patient records. Keeping all systems accurate and up to date.
To provide support in arranging group holistic and behavioural change community sessions which will underpin marketing testing activities.
General
To uphold PCP’s Core Values at all times.
Commitment to continued personal development.
To undertake any such duties required by your Senior Manager or the Chief Executive.
You will be required to work flexibly from home or operational sites when required
Contact
Debbie Bugg
01325313133
hr@pcp.uk.net
The closing date for this job is 14 March 2021 - 12:00am.