Gomediate’s half-day course ‘Handling Difficult Conversations’ will give you the skills and the confidence to have those conversations and to make them work to everyone’s advantage. As a result, you will be able to:
- Identify the causes of conflict
- Describe your own conflict management style
- Recognise types of difficult conversation and why some are hard to deal with
- Structure, prepare and conduct a difficult conversation
- Use advanced questioning and listening skills
- Demonstrate skills and techniques for managing difficult meetings
- Keep everyone safe
Places are £59.00 (£49.00 for charity & volunteer sector). Or book a place on this course and our Persuasion and Negoatiation Skills course on Wednesday 9th October for just £99.00 (£79.00 for charity & volunteer sector).