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Healthwatch South Tees Research & Intelligence Officer

30 hour (4 day) Research & Intelligence Officer

Located: Some home working and some office based in Middlesbrough

Job Purpose

  1. To be responsible for research, intelligence gathering, undertaking trend analysis and information dissemination for Healthwatch South Tees (HWST).  HWST is made up of Healthwatch Middlesbrough and Healthwatch Redcar & Cleveland and therefore all mention of South Tees.
  2. To support, implementation of specific project implementation plans for each Healthwatch and assist staff in developing systems to provide robust evaluation and analysis of key performance data.
  3. To embed effective research and evaluation methods for both qualitative and quantitative data sets in context to Healthwatch work plans, capturing insights relating to local health and social care service delivery within the Local Authority areas.
  4. To ensure that active participation by members, the public and stakeholders in all aspects of Healthwatch activity is not hindered by discrimination, prejudice, assumptions or vested interests.
  5. Contribute to and help develop the Information and Signposting function of HWST to the public about complaints and access to local health and social care services.
  6. Support the work of HWST in contributing to local commissioning and public engagement activities by providing flexible community engagement activities. Including facilitating task and finish and focus groups.
  7. Ensure the work of HWST is credible in representing the views of local people and amplifying their voice.
  8. Assist staff in developing systems to promote analysis of key performance data.
  9. To ensure that the core values and principles of each individual Healthwatch are upheld in all aspects of Healthwatch activities

Job Description

  1. Develop and implement mechanisms to capture insights, analytics and intelligence to inform the HWST work plan to ensure a co-ordinated and consistent approach to the collection of data that supports the production of our reports as required by the Board, Healthwatch Partnership and service commissioners.
  1. Lead on the production of reports, including the Annual Report and monitoring reports, co-ordinating contributions from others and ensuring these are factual, clear and take account of local, regional and national evidence and disseminated widely.
  1. To manage the collection of quantitative and qualitative data sets, utilising Microsoft Excel and Survey Monkey, from a wide variety of contexts.  Providing a timely summary and analysis function to inform the Healthwatch work plan including internal and external monitoring requirements.
  1. To effectively research and evaluate Healthwatch projects and delivery as required.
  1. To summarise and explain research findings and their implications to share amongst relevant Scrutiny Committees, the Health & Well-Being Board and other Strategic Partnerships, representing Healthwatch where appropriate.  
  1. To effectively collate and report policy changes and potential implications to the Healthwatch Board and commissioners.
  1. To effectively identify appropriate published research, to inform and support local demographics, experiences, trends and our reports to inform Healthwatch and PCP staff as well as external stakeholders as appropriate. 
  1. To support Healthwatch to provide effective and credible reporting via the ‘Enter and View’ function in line with statutory requirements and best national practice and utilise the learning and recommendations as appropriate.
  1. Support and add value to engagement activities with specific groups, communities, issues or work streams across South Tees, including working effectively with local partners and reducing duplication of engagement and consultation where possible.
  1. Contribute to effective governance arrangements of HWST, through the provision of support to the Board, Leadership and Delivery Group and any task and finish groups.
  1. To assist in the delivery of an effective Information and Signposting function for HWST and input data onto our internal monitoring systems.
  1. Develop relationships with relevant key stakeholders who can positively support the promotion of Healthwatch South Tees work through a range of mechanisms.
  1. Attend and participate in a range of relevant networks, forums and partnerships to further the objectives of HWST, amplifying the voice of local people.
  1. Produce and provide relevant information as required for publications and other communications channels including newsletter, e-bulletin social media and website.

Contact

HR
01325321234
hr@pcp.uk.net

Apply now

The closing date for this job is 28 November 2021 - 12:00am.