Citizens Advice delivers a “Help to Claim” service, which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.
We are looking for benefits advisers with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. You will be willing to advise people face to face, over the phone and via web chat.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
For further information please email us at recruitment@mcab.org.uk or call 01642 802314
Please note - We welcome applications from people living in the North of England as we expect successful candidates to work from our office or to work from home and attend the office one day per week.
There are two posts available and the number of hours per week for which you are contracted can be negotiated. The post is funded until 31 March 2022.
The closing date for this job is 23 April 2021 - 9:00am.