We are here to support, promote and develop voluntary and community action in Middlesbrough

Our service agreement with VIOs

Volunteer Connect is a free service offered by Middlesbrough Volunteer Centre for voluntary and community organisations and other not for profit organisations.

We are committed to promoting good practice in volunteering and ask all participating organisations to agree to the following minimum standards:

Organisation commitment

We commit to the following principles of good practice:

  1. Volunteering is open to everyone
    Volunteers from all backgrounds are welcomed.
  2. Out of pocket expenses are paid*
    *Middlesbrough Volunteer Centre encourages applications from small groups so if you are a group without paid staff and don’t have a budget to pay expenses you can still apply.
  3. Recruitment of volunteers is fair and prompt
    Volunteers are contacted promptly and requirements are appropriate for each role. Responsibility for recruiting and selecting volunteers remains with your organisation, not with the Volunteer Centre.
  4. Induction and training
    Training needs for each role are identified and volunteers receive the necessary induction and training to do their role.
  5. Support and supervision
    A named person ensures ongoing support appropriate to the role.
  6. Insurance, health and safety, safeguarding and other legal requirements are met
    The physical and emotional risks of volunteering are identified, minimised and covered by Health and Safety checks, risk assessments and adequate insurance. This includes as a minimum:
    • Public liability insurance
    • Employers liability insurance if relevant
    • Safeguarding policy (if working with children or vulnerable adults)
    • DBS checks (if required) in line with current guidelines
  7. Keep your advertised roles up-to-date
    It is your responsibility to ensure that the roles advertised are current and up-to-date with accurate contact details.

Volunteer Centre Commitment

We will advertise and promote your volunteering roles in the following ways:

  • Through Volunteer Connect, our online volunteering system
  • Through one to one appointments with our placement advisors
  • Through the Volunteer Centre bulletin

We will review your volunteering role advertisement and offer advice to make it clear, attractive and appropriate for volunteers.

All new volunteering roles will be quality checked by the Volunteer Centre Team before they are made available to the public. If a volunteer role appears not to be in line with good practice, we will contact you to see how it can be re-shaped.

We cannot guarantee that you’ll get a response to your advertisement. Volunteers will choose the roles that are most appealing to them.

We can also provide information and support to help you develop volunteering in your organisation.